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Digital platforms

When processes, users and systems need to come together on one platform.

Digital platforms connect people, data, processes and existing systems.

They provide a central point of access to information and services, automate workflows and form the basis for digital business models, customer portals, dealer solutions and internal specialist applications.

BitStone develops platforms that work technically and can also be operated, extended and adapted to new requirements over the long term.

Typical starting points

When does a digital platform make sense?

A digital platform makes sense when:

  • multiple processes currently run across different systems or rely on manual workarounds,
  • customers, partners or dealers need a central digital point of access,
  • data from different applications needs to be brought together,
  • existing solutions no longer scale or are reaching their technical limits,
  • a digital business model needs to be established or expanded,
  • numerous interfaces and breaks between systems slow down processes,
  • an existing platform needs modernising,
  • operations and ongoing development need to be organised professionally for the long term.

Typical questions from our customers

  • Do we need a new platform, or can we develop our existing systems further?
  • Which processes should be brought together on a common platform?
  • Which existing systems and data sources need to be integrated?
  • Which architecture will be scalable and maintainable over the long term?
  • How flexible must the platform be to accommodate new products, markets or user groups?
  • Cloud, on-premises or hybrid?
  • Which roles, permissions and security requirements need to be considered?
  • How do we avoid creating new technical dependencies?
  • How do we organise operations, support and continuous development?

What we deliver

Typical platform projects

We develop and modernise solutions including:

  • customer portals
  • dealer portals
  • B2B platforms
  • e-commerce platforms
  • self-service portals
  • service platforms
  • product data platforms
  • learning and community platforms
  • workflow and process platforms
  • data-intensive specialist applications

Our projects range from new platforms to the gradual modernisation of existing business-critical solutions.

How we work

From the initial idea to long-term operations

  1. Understand

    We analyse the business model, user groups, processes, existing systems, data and objectives.

  2. Design

    Together, we define the target vision, architecture, roles, integrations and a sensible implementation sequence.

  3. Develop

    We implement the platform iteratively, integrate existing systems and continuously test quality, security and performance.

  4. Launch

    We support migration, rollout and the transition into production.

  5. Operate and develop

    If required, we take responsibility for operations, support, monitoring, optimisation and continuous platform development.

What makes a good digital platform

Technically robust. Relevant to the business.

A good platform combines several requirements:

  • clear business value
  • intuitive user experience
  • clean system integration
  • scalable architecture
  • strong security
  • reliable performance
  • good maintainability
  • clear roles and permissions
  • consistent data
  • long-term extensibility

What matters is an architecture that fits your business model and future development, rather than maximum technical complexity.

Clear customer value

Less complexity. Connected processes. Greater scalability.

A well-designed digital platform provides:

  • connected end-to-end processes
  • a central point of access for users, customers or partners
  • more consistent data
  • less manual work and fewer breaks between systems
  • faster introduction of new offerings
  • better integration of existing systems
  • greater scalability
  • predictable operations and continuous development

The goal is a digital foundation that grows with your business over the long term.

Technologies and expertise

Depending on the starting point and requirements, we use technologies and practices including:

The technology follows the task, rather than the other way around.

Relevant success stories

Xyxle

B2B platform for exchanging structured product information between manufacturers, suppliers and dealers.

View success story

Curaden

International B2B platforms supporting a business-critical digital sales channel.

View success story

Offerz

Scalable voucher and loyalty platform with high transaction volumes.

View success story

When is BitStone the right partner?

BitStone is a good fit when:

  • your platform is business-critical,
  • several systems or data sources need to be integrated,
  • long-term scalability matters,
  • existing solutions need modernising,
  • operations and ongoing development need to be organised professionally,
  • you need a partner who takes technical responsibility as well as providing development capacity.

Planning a digital platform?

Let’s explore which platform fits your situation and what a sensible next step would look like.

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